Remote Customer Service Agents In Texas

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Work At Home
Remote Customer Service Agents

For a Limited Time Only! AccountNow is accepting applications for Remote Customer Service Agents.

Let the leading provider in "Second Chance Banking" show you how to have a work/life balance!

Company Description:

AccountNow, Inc. (www.AccountNow.net) is a fast growing, privately held company providing financial solutions to the 40 million plus under-served/unbanked consumer market. AccountNow provides lower cost alternatives to this market with products including “second chance” bank accounts, debit cards, credit builder, wire transfer and bill payment services through numerous marketing channels.

Position Summary:

We are seeking seasoned, energetic, and tech-savvy remote customer service representatives who are passionate about helping our customers. As an AccountNow Remote Agent, you will be receiving incoming calls from current and potential customers. The type of calls may vary depending on the customers need(s). You will receive all of the necessary information to handle these calls during the program training and have weekly meetings with your Team Manager.

Job Function

As a Remote Customer Service Representative, you will be responsible for:

Provide S.T.A.R.S ( Super, Terrific, Absolutely, Refreshing, Service) to all customers
Provide a personalized service and offer the benefits of our product
Monitor and manage performance based on customer surveys and manager feedback
Offer benefits of having an AccountNow Vantage Visa or Vantage MasterCard
Discuss new products with Customers over the phone
Greet and Serve customers with the highest degree of courtesy and professionalism.
Determine customer needs in order to sell/upgrade services
Explains company policies and procedures concerning all services.
Provide quality customer service surrounding company values
Accesses customer databases or other electronic files and/or paper reference material to locate customer records and research account history

Qualifications and Experience

Required Skills:

DSL or HIGHSPEED INTERNET CONNECTION (IP Static line/ No wireless connection) a must. This should be a dedicated DSL line for you to work from.
Questions to ask yourself if you are not sure about your current connection.

§ Who is my ISP (Internet Service Provider)?

§ Is my ISP a Cable Modem provider? DSL provider? Other?

§ What is the current setup I have in order to access the internet?

§ Do I have the modem, which should be supplied by their ISP, plugged directly into the current computer they have?

§ OR! Do I have a router setup? Modem to > Router to > CPU

If YES!!!

§ Who created the setup?

§ Was it their ISP who created the Modem-Router-CPU setup?

§ I did it myself! If so, can you access the current router they have and attain all the settings on the router for us to input into the router we have to send you?

§ If you cannot answer these questions, then you should contact your ISP before proceeding.

Also have the ability to work in front of a webcam for the duration of your work shift.
The desire and availability to work more than 20 hours a week. MUST BE FLEXIBLE IN SCHEDULE
Ideal for mature individuals looking for supplemental income
Quiet workspace at home
Ability to learn via live instructor lead phone/ conference call
Proficiency with window and internet based applications
Legally able to work in the United States
Must be Efficient, Organized and Detail Oriented
Ability to multi-task in a fast-paced and changing environment
High School Diploma or equivalent
Type 30 wpm
Must have a minimum of 12 months previous customer contact experience preferably working in a call center
Effective listening skills to ensure understanding of customer concerns, instructions and directions from team members.
Excellent communication skills to effectively deal with customers. A professional and articulate phone voice, in addition to Basic Math, Reading, and Writing skills to be able to resolve billing disputes, read instructions and document necessary paperwork
Must be able to work with minimal supervision including effective handling of customer escalations

Salary/Benefits: Potential to make over 30k in salary and bonus

Location: Work from home in a private office setting

Hours: Must be able to work from home part time in between the hours of 8:00am and 6:00pm Pacific Standard Time. Work schedules may vary

Please note: Only apply if you are Enthusiastic, Happy, Compassionate and Sincere about helping people.

Only Please Apply If You Live In The State Of Texas!!! *Preferably Dallas*

www.AccountNow.net/

Work At Home Travel Agents, Experienced

Work At Home Travel Agent
Experienced Travel Agents

Upstream (formerly Rosenbluth International) provides travel related services for Fortune 500 companies. We are seeking experienced Travel Agents to work from home. This position books domestic and international travel reservations.

Agents will provide services such as bookings, modifications, cancellations, exchanges, navigational help and general information queries. Book air, car, hotels, etc. These requests will be processed via phone, e-mail, and chat.

Enjoy the benefits of working in the comfort of your own home. Save money and time by not having to commute to an office every day. Agents must have high-speed internet.

Minimum 2 years booking experience preferred
Native Apollo or WorldSpan GDS experience a plus
Benefits including 401K, Medical, PTO
Special Travel Benefits

Apply online at: www.UpstreamBiz.com/


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